How do I exchange or return an order?
- Enter your order number and email address or mobile number in the fields above and follow the steps.
- You will get a confirmation email with the shipping guidelines
- Simply print your Collect+ label and drop off your item at your closest Collect+ drop off point
- Make sure to include your packing slip with your return so we know who it is from
- If you receive a comfirmation receipt when you drop off you item at a Click & Collect drop off point, please ensure you keep it until you receive your refund
- All exchanges will be shipped once the originall order is recieved and checked
Which items are returnable?
- They must be in original condition
- Clothing must be unwashed and unworn
- In the original packaging
- Make-up/fake tan/ deodorant marks will not be accepted
When do I need to request a return?
You must request a return within 14 days of receiving your order. Please do not email requesting a return after this date has passed. It will not be possible to return any items after 14 days of recieving your order.
When do I need to send the return?
You must drop off your order within 14 days of recieving the free shipping label. Orders dropped off at the Collect+ point after this 14 day window, will be charged the full shipping fee of £7.99.
Are there any charges for a return or exchange?
- There is a flat fee of £3.99 for all returns.
- Returns requested and not recieved within the 14 day return period will be charged for the shipping fee (£7.99)
- All exchanges are free
- Original shipping charges are non-refundable